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Versa won't sync

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‎09-23-2018 10:02 - last edited on ‎09-24-2018 04:40 by Moderator Alum

‎09-23-2018 10:02 - last edited on ‎09-24-2018 04:40 by Moderator Alum

My Versa won't sync only 2 weeks old.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎09-23-2018 19:47

‎09-23-2018 19:47

What phone are you using?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-24-2018 04:40 - last edited on ‎05-28-2025 07:45 by Fitbit Moderator

‎09-24-2018 04:40 - last edited on ‎05-28-2025 07:45 by Fitbit Moderator

Welcome to the Community @Martini1 and @NellyG thanks for stopping by.

If you are having issues syncing your Versa, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

I hope this helps, let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-24-2018 04:59

In response to AlejandraFitbit

‎09-24-2018 04:59

I'm also having issues and I bought mine 2 days ago, I don't know whether to take back -I've been through all of the suggested steps and it syns occasionally (maybe 2 times a day)but I have the always connected part on and when I try to sync manually it doesn't. Please can you advise if I should return?

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‎09-28-2018 05:59

In response to NellyG

‎09-28-2018 05:59

 I'm using Samsung galaxy note 8.Ttxs
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