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Versa won't sync

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‎02-14-2019 13:04 - last edited on ‎02-15-2019 06:53 by Moderator Alum

‎02-14-2019 13:04 - last edited on ‎02-15-2019 06:53 by Moderator Alum

I can't connect my new Versa with my app... it keeps loading & loading. I did everything what I found on the Fitbit site... turned my Bluetooth on & off... turned my phone & Versa on & off... deleted the Fitbit app & reinstalled it... nothing helps! Can someone help me please? I have an iPhone 8... &I already had the Fitbit Charge 2 that was working perfect with the app... (& yes I deleted the Charge 2 from Bluetooth & app).

 

Thank you!

Elke

 

 

Moderator edit: subject for clarity

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‎02-15-2019 06:55

‎02-15-2019 06:55

Hey @Ellellx, welcome to the Community.

 

I appreciate all the efforts in trying to fix this syncing issue by yourself. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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