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Versa won’t sync

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‎11-29-2019 04:42 - last edited on ‎03-21-2023 11:06 by Moderator Alum

‎11-29-2019 04:42 - last edited on ‎03-21-2023 11:06 by Moderator Alum

In the middle of the night my clock face was pulled.  Now this morning my Versa won’t sync and the battery is down 40% overnight.  Is the server overwhelmed this Black Friday morning?

 

 

Moderator edit: subject updated for clarity

 

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‎11-29-2019 05:16

‎11-29-2019 05:16

Hi @JLHPV - It’s possible that your clock face was designed by a third party and requires a payment. I would suggest you open the Fitbit app on your phone. Tap Account —> Versa —> Clock Faces —> All Clock Faces. Select one of the “By Fitbit” clock faces and see if you can switch. Please let us know how it goes.

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‎11-29-2019 05:23

In response to SunsetRunner

‎11-29-2019 05:23

Thanks, I’ve tried.  I’ve changed my post some, as it’s telling me it can’t find my now charged Versa.  It won’t sync at all.

 

 

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‎11-30-2019 05:11

In response to JLHPV

‎11-30-2019 05:11

@JLHPV - Did your Versa finally sync?  I ask because I ran into the same issue yesterday.  While trying to sync, the Fitbit app on my phone also gave the message about not finding a device. I restarted my Versa and it synced after that. 

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