Versa won’t sync

[Mackets]

Versa won’t sync. Tried resetting , turning off , deleting Fitbit app and re-installing 

[MarreFitbit]

Hi there @Mackets, welcome to the Community Forums. Thanks for the details provided in your post about the syncing difficulties you've been having with your Versa. I appreciate you've taken the time to troubleshoot your watch prior to posting here. 

As per the description of your post, it seems that your watch may be no longer linked to your Fitbit account and that would explain the issues you're having. To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has syncing difficulties, follow these troubleshooting steps: Why won't my Fitbit device sync?

Hope this helps, let me know if you need further assistance. 

[Mackets]

Maddie

I’ve tried to restart and re -sync and my watch is not responding . It’s showing a wrong time even though it’s fully charged and in the cradle

Please can you help

John Palmer

Sent from my iPad

[sbreynolds]

Ditto, I have unpaired, reinstalled and updated this morning. The time will not sync. This is throwing off all my metrics as well as being annoying as hell.

Susan

[Mackets]

Me too

There is something amiss here

Sent from my iPad

[MarreFitbit]

Hi there @Mackets and @sbreynolds, thanks for the update. I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.