02-11-2020
05:20
- last edited on
02-12-2020
06:14
by
JuanJoFitbit
02-11-2020
05:20
- last edited on
02-12-2020
06:14
by
JuanJoFitbit
Like almost all Versas it seems, the heart monitor stopped working about 6 months after purchasing even after trouble shooting.
Warranty was already expired but at least it had the steps, watch, texts. Now just a year over having it, it stopped working all together. It was low on charge so I charged it up. When it should have been done, it was completely dead. I tried my friend's versa charger, it didn't work. Guess you can't expect this product to last more than a year which is extremely disappointing because it wasn't cheap.
Moderator edit: updated subject for clarity
02-12-2020 06:14
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
02-12-2020 06:14
@Ojimram, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa stopped tracking your heart rate and now won't turn on. I totally understand how you feel about this.
I was able to get in touch with our Support team and was told that they assisted you via chat and sent you an email. In case you have additional questions, please reply to their email and they'll be happy to follow up and assist you accordingly.
I'll be around if any question arises.
Best Answer