Versa won't turn on or charge

[seholder]

I shut my Fitbit off after I noticed the device was recording an excessively high heart rate long past a workout (constantly at 120).

Now my watch will not turn back on doing the various button techniques. I help all 3 buttons down for over 3 minutes and nothing.

I also tried putting it on its charger to see if the screen will power on to indicate a charge.... nothing. (Device was at 40% life before I shut it off). Left it on the charger for 2 hours and just a black screen.

Any remedy for this besides what I tried? I've already submitted a warranty claim with my extended warranty, and i hope this is covered as this is now my 2nd versa to die on me, as this lasted me 6 months. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @seholder, welcome to the Community Forums. I'm sorry to hear about your Versa's recent behavior. Thanks for taking the time to troubleshoot it prior to contacting us, I'll be glad to help you.

As per the description of your post it seems that the battery of your Fitbit may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. You can follow the steps to set up the device after that: How do I set up my Fitbit device?