Versa won't turn on

[MissCaro]

My versa screen is not turning on. The device is on, because the lights on the back are on, and there is an alarm that goes off every day. But the screen stays black.  I tried to restart, unpair and re-pair, uninstall and reinstall the app, but nothing. 

I see there are MULTIPLE people complaining about this type of issue, but I'm not seeing any resolution. 

My versa is just over 2 years old, so this very frustrating!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @MissCaro, welcome to the Community Forums. I'm sorry to hear that your Versa is not turning, I understand why you're feeling frustrated. Thanks for the details provided in your post and for your time and efforts in trying to solve this issue prior to posting here. I'll be glad to continue to help you.

When you performed the restart on your watch, did you feel a vibration? If your Versa did not vibrate, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.