Versa won't turn on

[SunsetRunner]

My fitbit versa stopped working last week. I have tried holding the three buttons and waiting for the fitbit icon to come on but nothing happens. It was charged when this happened but I have tried recharging it as well. I have googled for suggestions and looked on here. You say to hold down 3 buttons until logo comes...but what if the logo doesn't appear?

Not very happy as it is only 2 years old (so warranty has run out). 

Moderator Edit: Clarified subject

[Guy_]

Hi,

Was anything done that caused it to stop working? Did it get wet or run down completely?

To be sure, also check your charger outlet in case it has failed, use another USB charger source.

If charging from a good source doesn't wake it after 24 hours either it may have failed.

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[SunsetRunner]

Thankyou for the reply. I have tried everything however it is not working at
all. It is not charging anymore.

I am extremely disappointed as it is only just over 2 years old.



Regards

Chelle70

[RicardoFitbit · Accepted solution]

You're welcome @SunsetRunner, your reply is also appreciated.

I'm sorry to know that you're still experiencing difficulties with your Versa despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.