Versa won't turn on

[gaynorgeorgeson]

Will not turn on stop 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @gaynorgeorgeson. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa.

As a first approach, I'd recommend restarting your Versa as suggested here How do I restart my Fitbit device?

If the above doesn't work and your Fitbit device does not vibrate while performing the restart, please try the steps below:

I'd suggest trying the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
  
  

I've moved your post to the Other Versa Smartwatches board for organization purposes.