Versa won’t turn on

[Katie159]

My Versa screen will not turn on or light up but everything else is working. I slept with it on my wrist and before I went to bed it work and now it is not working and I have tried restarting it and and restarting my phone I have like tried everything.

Moderator edit: subject for clarity

[NellyG]

If you only tried restarting it once, do it a couple more times. If that doesnt work, try a factory reset. If that dpesnt work younwill need to contact support (link in my signature)

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[AlejandraFitbit]

It's great to welcome you @Katie159 and @NellyG thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if you have already contacted our support team, have they offer you a solution for this?

Hope to hear from you soon.