Distance off while running

[Tncourtney]

I just recently bought the versa Fitbit and noticed the second day that it’s not accurately recording my distance when running. I have been running for months on the treadmill and the versa seems to be off by almost a mile. Any suggestions? 

[HeydyF]

Hey @Tncourtney, it is great to see faces around! If your Versa doesn't seem to be accurately tracking your distance, I suggest you to calculate and enter your stride length, by following these instructions: 

To measure your walking stride length:

1. Go to a track or some place where you're sure of the distance.
2. Count your steps as you walk across that distance, making sure you travel at least 20 steps.
3. Divide the total distance (in feet) taken by the number of steps to get your stride length.

Your running stride can be calculated the same way if you run instead of walk.

To change your stride length:

• FITBIT APP
  1. From the Fitbit app dashboard, tap or click the Account icon 
  2. Tap or click Advanced Settings.
  3. Tap or click Stride Length.
  4. Adjust your stride length.

 Give it a try and let me know how it goes!