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Versa won't turn on

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‎10-08-2018 03:32 - last edited on ‎10-10-2018 10:28 by Moderator Alum

‎10-08-2018 03:32 - last edited on ‎10-10-2018 10:28 by Moderator Alum

I've had my Versa since around June and not had many problems with it. Randomly it stopped working... I put it on the charger and it turned on briefly but went back off. Now it won't even come on without the charger. Once I remove it from the charging station I cant use it. It won't respond to pressing any button combinations either. The battery is fully charged. I am distraught. I need my device to work I am training for my half marathon and this sucks.

 

 

Moderator edit: subject for clarity

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‎10-08-2018 03:58

‎10-08-2018 03:58

Call fitbit support and get it replaced.

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‎10-10-2018 10:29

‎10-10-2018 10:29

It's great to see you here @MsMorningDew and @GreginJaxFL thanks for the input.

 

I appreciate all the efforts in trying to fix this issue and upon checking with our support team, I was told that you followed our friend's recommendation and created a case, I know they will be glad to help you out and provide you with a solution.

 

Let me know if you need anything else. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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