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Versa counting steps while charging

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‎10-08-2018 04:54 - last edited on ‎10-10-2018 10:20 by Moderator Alum

‎10-08-2018 04:54 - last edited on ‎10-10-2018 10:20 by Moderator Alum

Hi guys, 

I heard Fitbit was working on this issue a couple of months ago. Do we have an update? I just picked up my watch from charging overnight and got 3K ghost steps... annoying!

 

 

Moderator edit: subject for clarity

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‎10-08-2018 06:08

‎10-08-2018 06:08

Latest update from fitbit was made 9 Sep here: https://community.fitbit.com/t5/Versa/Steps-count-increase-while-charging-Fitbit-Versa/td-p/2788038

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‎10-10-2018 10:21

‎10-10-2018 10:21

Hey @LuRGoldie, welcome to the Community and @SteveH thanks for stopping by.

 

Regarding your inquiry, while we don't have a timeline for resolution, our team will continue to investigate these discrepancies. Sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Let me know if there's anything I may do to assist you in the meantime. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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