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Versa won't turn on

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‎10-21-2018 12:23 - last edited on ‎10-22-2018 05:05 by Moderator Alum

‎10-21-2018 12:23 - last edited on ‎10-22-2018 05:05 by Moderator Alum

So, whilst I was at work my Fitbit Versa randomly turned off and when I tried to turn it back on it wouldn't. It's done something similar before however, it usually turns itself back on. I checked the battery on the app from the last time it synced and it was medium. As soon as I got home I put it on charge for a good hour and attempted to turn it on, yet nothing. Anyone got any ideas on what to do?

Also, I have had my Fitbit for about 3 months now.

 

 

Moderator edit: subject for clarity

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‎10-22-2018 05:06 - last edited on ‎07-01-2025 06:13 by Fitbit Moderator

‎10-22-2018 05:06 - last edited on ‎07-01-2025 06:13 by Fitbit Moderator

It's great to welcome you @lozza.g.

Thanks for troubleshooting this by yourself. If your Versa isn't turning on, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Let me know the outcome. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-22-2018 06:33 - edited ‎10-22-2018 09:40

In response to AlejandraFitbit

‎10-22-2018 06:33 - edited ‎10-22-2018 09:40

Thank you for responding. I have tried this and nothing has happened. I haven't been able to wear it today due to it not turning on. However, upon retrying again it has worked. The only thing is that my versa has the wrong date and time. Do you know if it will correct itself?

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