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Versa won't turn on

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‎11-07-2018 14:35 - last edited on ‎11-09-2018 09:23 by Moderator Alum

‎11-07-2018 14:35 - last edited on ‎11-09-2018 09:23 by Moderator Alum

Hi all hoping someone can help me... got my Fitbit Versa as a present and I was changing the strap earlier and now it won't turn on. All that is coming up on the screen is a red triangle with an exclamation mark in it. I tried a factory reset and although the Fitbit logo comes up for a second it disappears really quickly. Has anyone had this issue or can offer advice? Thanks in advance!

 

 

Moderator edit: subject and format

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3 REPLIES 3

‎11-08-2018 01:38

‎11-08-2018 01:38

Have you tried restarting restarting your Versa. You can do this by pressing and holding the left button and bottom right button together for 15 secs. 

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Nathan | UK

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‎11-09-2018 09:25 - last edited on ‎07-07-2025 08:06 by Fitbit Moderator

‎11-09-2018 09:25 - last edited on ‎07-07-2025 08:06 by Fitbit Moderator

Welcome to the Community @Walsh1988 and @N8teGee thanks for the input.

I would like to know if the instructions provided by our friend worked? Had your watch start working after the restart process?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-25-2019 12:23

In response to AlejandraFitbit

‎01-25-2019 12:23

Exact same error with my Ionic last night.  Will not reset with the two or all-three button attempts.  I called support, but they were not able to help.  Please let me know if there is a solution.  Thanks.

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