Versa won't turn on

[Caleenoel]

My versa will not turn on. I tried the restart and charging it, but it doesn't do anything! I just got it maybe three months ago! Help please. 

[Versavested]

I have the similar problem with my Fitbit Versa device. I bought mine mid-September this year. Can someone please help us.

[HeydyF]

Hey guys, I hope you are doin' fine! 

@Versavested, have you tried to restart your Versa? If you haven't, please follow the steps in this post to do so. 

@Caleenoel, I appreciate the tips you have tried so far to make your Versa work. Let me ask you this, when you plug it into the charging cable, is the screen completely blank? Have you tried to charge it with a wall adapter instead of your computer? 

Let me know how it goes guys!

[Versavested]

@Caleenoel, Yes I have tried to switch it off and on multiple times, and yes I charge it from the wall plug, not from the laptop....still nothing😏😏😏

[Marrrmaduke]

@Versavested @Caleenoel Try performing factory reset using 3 buttons:

1. Press and hold all 3 buttons
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

[Versavested]

@Marrrmaduke, mine has gone blank. I've tried EVERYTHING I can. I'm taking it back unfortunately. Let them sort it out.

[Marrrmaduke]

@Versavested I agree. This might be a hardware issue. Good luck.

[HeydyF]

Thanks for taking the time to try the instructions that were posted along this thread @Versavested! I'm sorry to read that they didn't work. If you have decided to get a new Versa, and have further questions about it, let me know. 😉 

Thanks for your help @Marrrmaduke!

I'll be around!