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Versa won't turn on

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‎11-28-2018 05:32 - last edited on ‎11-29-2018 04:47 by Moderator Alum

‎11-28-2018 05:32 - last edited on ‎11-29-2018 04:47 by Moderator Alum

I charged my Versa last night. When it was fully charged I put it on and went to bed. Woke up and the screen is not responding. I had alarms set for 7 am that didn't work. My app says it synced at 3 am. I tried holding the left button down but it doesn't respond to that. I do have the green light on the back and when I try to sync it from the app it says "can't find Versa". My phone did do a system update last night as well.

 

 

Moderator edit: subject for clarity

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‎11-28-2018 19:39

‎11-28-2018 19:39

@Sigma723 Try rebooting your Versa several times by pressing and holding the left and bottom right buttons until Fitbit logo flashes.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎11-29-2018 04:52

‎11-29-2018 04:52

It's great to see you around @Sigma723 and @Marrrmaduke thanks for the input.

 

I appreciate all the efforts in trying to fix this issue. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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