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Versa won't turn on

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‎02-20-2019 01:03 - last edited on ‎02-21-2019 06:00 by Moderator Alum

‎02-20-2019 01:03 - last edited on ‎02-21-2019 06:00 by Moderator Alum

Please help! My Versa has died. I’ve only had it since June. It’s fully charged and lights up when in the charging dock. But when I take it out it’s completely dead. It won’t do the reset! I’ve tried several times. What do I do? I feel lost without it.

Thanks

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎02-20-2019 05:37

‎02-20-2019 05:37

Hi, contact Customer Support about this problem. 

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‎02-21-2019 06:02

‎02-21-2019 06:02

A warm welcome to the Community @Kezza13 and @SunsetRunner thanks for the input.

 

I appreciate all the efforts in trying to fix this display issue by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-21-2019 07:27

‎02-21-2019 07:27

I have had my versa since Christmas and I am having the same problem it just won't turn on , I have tried the reset and still nothing 

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‎02-25-2019 07:22

In response to AlejandraFitbit

‎02-25-2019 07:22

Thank you for escalating my problem. Customer services have been in touch and are sending a replacement. I really appreciate your help 

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‎02-25-2019 07:23

‎02-25-2019 07:23

Customer services will be able to help

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