Versa won't turn on

[Moncam512]

My Versa stopped working a few weeks ago.   I've tried repeatedly to restart it following the steps in the help section.   Ironically the instructions say to turn it off by opening the settings on the watch... but since the screen won't turn on,  this is impossible.   I've read dozens of other posts of people having the same issue.   I bought this Versa in November and am very disappointed that it stopped working so soon.   I expected a quality product.   The app on my phone says it'is fully charged,  and even shows that it synced this morning.... but I haven't seen the screen for weeks.   What do you suggest?

Moderator edit: updated subject for clarity

[NellyG]

Hi @Moncam512  Try restarting your Versa by pressing the left and bottom right hand buttons and holding them until the fitbit logo appears. Restart your tracker. If that doesnt fix the issue please come back here.

[Moncam512]

@NellyG I've tried that restart method multiple times, but it won't restart.   I've seen suggestions on other posts to press all 3 buttons at the same time so I tried that last night - that didn't work either.   

[NellyG]

Thanks for verifying that you had tried that. I have flagged a moderator to come and help you.

[MarreFitbit]

Welcome on board @Moncam512! Thanks for already trying to troubleshoot the issue with your Versa.

I totally understand how you feel. Thank you for the thorough feedback for the Fitbit devices. This has not gone unnoticed and be sure that I will pass this along. 

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Thanks for your help @NellyG!

Let me know if there's anything else I may do to assist you with. 

[Moncam512]

@NellyG thank you!!

[Moncam512]

@MarreFitbit thank you!  I'll be watching for the email!

[MichaelDDavisJr]

Mine just did the same thing today!  It's 13 months old and now it's useless 😞

[MarreFitbit]

Welcome to the Community Forums @MichaelDDavisJr! I'm sorry to hear that your Versa is not turning on. 

If you haven't done so, I'd recommend restarting your Fitbit by following the steps at: How do I restart my Fitbit device?

If  restart does not work, please check on the Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

Let me know how it goes, I'll be around and glad to continue assisting you. 

[RTR17]

Im in the same situation and they sent me a 25% discount offer...  I have used fit bit for years and even bought them for family...  if a product only last a year then I don't see continued support for the company ...

[MarreFitbit]

Hello there @RTR17! I totally understand how you feel.

Thank you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

I'm glad to hear that our Support Team helped you when you contacted them. When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

Let me know if there's anything else I may do to assist you with, it'll be a pleasure.

[MichaelDDavisJr]

My FitBit is dead...like the screen doesn't come on when charging.  Holding in any combination of the buttons will not restart or reset it, it doesn't connect to bluetooth, and there are no signs of life from the sensor cluster on the bottom.  I find it kind of crappy that one month and a week after the warranty expired, the device died.  I've already switched to an Apple Watch, and I honestly think it is a better device that covers more use cases.  I've learned my lesson; FitBit is not a mature company at the moment.