help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-22-2019 13:53 - last edited on ‎07-24-2019 06:48 by Fitbit Moderator

‎07-22-2019 13:53 - last edited on ‎07-24-2019 06:48 by Fitbit Moderator

I went swimming yesterday, when I got out of the pool my versa was blank, dead as a dodo, no lights on the back. Was fully charged. Pressing buttons not doing anything. Help 😭

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-24-2019 06:47

‎07-24-2019 06:47

@Scoogan welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, Since your Versa got unresponsive after you went swimming, I'd like you to restart it as described in this help article. This will refresh your watch internally.

 

After this, charge your Versa for 2-3 hours and see if it gets back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎07-29-2019 20:25

In response to JuanJoFitbit

‎07-29-2019 20:25

its totally dead, no buttons working so can't turn Off/on..no lights on the
bask
Best Answer
0 Votes