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Versa won't turn on

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‎10-30-2019 23:52 - last edited on ‎10-31-2019 19:14 by Fitbit Moderator

‎10-30-2019 23:52 - last edited on ‎10-31-2019 19:14 by Fitbit Moderator

I have tried this to no avail. How do I contact Fitbit about possibly sending my watch away to be looked at

 

Moderator edit: updated subject for clarity

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6 REPLIES 6

‎10-31-2019 03:35

‎10-31-2019 03:35

Contact information is online
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‎10-31-2019 05:31

‎10-31-2019 05:31

Contact customer service and explain to them the problem you are having with the device. It’s a bad product. 


Sent from Yahoo Mail for iPhone
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‎10-31-2019 19:19

In response to TMarie10

‎10-31-2019 19:19

Hi @Poppywell and @TMarie10, welcome to the Community Forums. @Wyoming101, it's good to see you here.

 

@Poppywell, thanks for letting me know about your Versa as well for your efforts while troubleshooting it. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye on your inbox, you'll get some information about your case.

 

@Wyoming101 and @TMarie10, I appreciate your suggestions.

 

Hope to see you around.

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‎10-31-2019 22:31

In response to TMarie10

‎10-31-2019 22:31

Thanks -I did get a replacement but it’s only guaranteed for 30 days- crossing my fingers it lasts.

Sent from my iPhone
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‎10-31-2019 22:32

‎10-31-2019 22:32

Call customer support - I think I got the number from google- good luck !

Sent from my iPhone
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‎11-01-2019 15:08 - edited ‎11-01-2019 15:08

In response to Tracy4261

‎11-01-2019 15:08 - edited ‎11-01-2019 15:08

Hi @Tracy4261. It's great to see you here and I'm glad you'll get a replacement.

 

Be sure that our team tests every watch before sending it to our members so they can work flawlessly. Once you receive it, please check this help article so you can set it up in your existent account.

 

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members.

 

Hope to continue seeing you around!

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