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Versa won't turn on

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‎11-19-2019 17:28 - last edited on ‎11-20-2019 04:54 by Fitbit Moderator

‎11-19-2019 17:28 - last edited on ‎11-20-2019 04:54 by Fitbit Moderator

My versa just went dark nothing coming through but receiving texts and phone calls. I cannot see anything. How do I fix this.

 

 

Moderator edit: updated subject for clarity

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‎11-19-2019 17:59

‎11-19-2019 17:59

Hi @Aku249 , try to do a Factory Reset by pressing and holding all three buttons together untill you feel a strong vibration and after that only release the right lower button and keep the other two pressed untill you see the Fitbit logo. If that happens, your FR succeeded, Realize though that after the FR, you have to setup your Versa all over again in the Fitbit app as it's basically a new watch coming from the Factory. If even this does not work, contact customer support about your problem. regards kuzibri 

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‎11-20-2019 04:53

In response to SunsetRunner

‎11-20-2019 04:53

@Aku249, welcome to our Fitbit Community. Regarding the display issues that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if you have any questions.

 

Thank you for your help @SunsetRunner.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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