help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-23-2019 18:06

‎11-23-2019 18:06

My Versa won't turn on, won't charge, and hasn't synced since almost 5 am today. Help, please!

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎11-24-2019 00:32

‎11-24-2019 00:32

I would try restarting it by pressing and holding the back and bottom buttons until you see the Fitbit logo on the screen. This is safe and is like rebooting a computer - it can sort out all sorts of issues.

Best Answer

‎11-24-2019 06:01

In response to SteveH

‎11-24-2019 06:01

I have tried to restart it, and it won't turn on at all.
Best Answer
0 Votes

‎11-24-2019 06:39

In response to Rlbeck79

‎11-24-2019 06:39

If it won't restart or charge then it may be best to contact customer support. If they can't fix it then they can check your warranty status and advise on your options. You can get them via contact.fitbit.com

Best Answer