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Versa won't turn on

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‎01-16-2020 07:41

‎01-16-2020 07:41

Hi, I wore my versa to the gym this morning as usual, worked throughout the session, but discovered it wasn't syncing with my phone when I needed to log my lunch only to realise it was off, tried turning it on to no avail. I started off with a nearly full battery by the way. On close inspection, I noticed some condensation inside the what when I looked at the sensor area. What do I do? 

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4 REPLIES 4

‎01-16-2020 09:22

‎01-16-2020 09:22

Hi @Fran6u , restart your Versa three times in a row (internal reset) and see if that solves the problem. When not and if still under warranty, contact Customer Support. Regards kuzibri

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‎01-16-2020 09:24

In response to SunsetRunner

‎01-16-2020 09:24

I have tried turning it on to no avail... It remains "dead". 

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‎01-16-2020 09:47

In response to Fran6u

‎01-16-2020 09:47

Hi @Fran6u , see my first post and the link to Customer Support. Regards kuzibri

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‎01-17-2020 03:30

In response to SunsetRunner

‎01-17-2020 03:30

Hi @SunsetRunner, just a quick update. I contacted Customer support as advised and the I will be getting a replacement in a few days as my unit is still under warranty.

Many thanks. 

 

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