Versa won't turn on

[sourav2k4]

my fitbit versa is showing the fitbit logo on its screen while charging,but vanishes once it's off charger.still can't switch it on after 5 hours of charge.How to resolve it??

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @sourav2k4, welcome to the Community Forums. Thanks for the details provided about your Versa's behavior, I'll be glad to help you. 

If you haven't done so yet, I'd recommend restarting your Versa as described here: How do I restart my Fitbit device?

If the restart does not work, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

[SunsetRunner]

I'm having the same problem, black screen won't turn on.

[MarreFitbit]

Hello there @SunsetRunner, welcome on board. To better assist you with your Versa's screen issue, would you mind taking a look at my post above and try the suggestions I provided? If that doesn't work, let me know so I move forward to the next step.

Keep me posted. 

[sourav2k4]

Hello,
I tried everything that had been suggested,but unfortunately nothing seems
to have worked out .Please look into it.

Moderator Edit: Personal info removed

[MarreFitbit]

Hi there @sourav2k4, I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.