Versa won't turn on

[Melam90]

My Fitbit Versa is not working. I thought it might have been a battery issue but after charging it I figured out that that is not the case. The screen is completely black but still lights up some and I noticed that there is moisture in the back of it that you can see through where the lights show (the three clear squares). The only reason I bought the Versa was because of its waterproofing and have only been swimming in a pool with it a few times. Unfortunately, I bought it well over a year ago and it is not under warranty, is there anything I can do to fix it? I don't want to buy another one and just have the same thing happen again.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Melam90, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's behavior and for trying to fix it. 

As per the description of your post it seems that the battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

In regards to your question, please know that Fitbit trackers and watches are water-resistant, which means they're rain-proof and splash-proof and can stand up to even the sweatiest workout. You can swim or shower with certain Fitbit devices. For more information, see: Can I swim or shower with my Fitbit device? 

Let me know if you have any questions present. 

[Melam90]

No it is not a charging issue. The connectors are clean. It will not restart. It is a Fitbit Versa which was supposed to be waterproof and able to be swam in however, you can see that there is moisture in it.

Sent from Yahoo Mail on Android

[MarreFitbit]

Hi there @Melam90, I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.