Versa won't turn on

[Tdufour9]

After not wearing my fitbit versa for a few days i decided to put it on and now it is not responding. I push the home button and it wont turn on and once in a while when it does turn on I try sliding multiple times and it lags when it does move to my apps. I tried everything from resetting it about 5 times to doing a factory reset but it is not responding. After about 30 minutes to a hour of troubleshooting it died on me. Please help!

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Tdufour9. Welcome to the Community.

Thanks for bringing this to my attention, as well for the troubleshooting steps tried to get your Versa working correctly. I'm sorry that you're having this experience. I went ahead to check your details with our Support team and I was told that you already have a case created with them. Apparently they've provided you with assistance about this matter.  May I know if your Versa is now working? If not, please let me know so I can continue helping you.

I look forward to your reply.

[Mitzahitza]

My firbit versa battery got low enough that it died, charged my versa but it's completely dead, won't turn on at all. I've held down several buttons, nothing. I placed it back on the charger and the fitbit got hot so I took if off the charger. It's happened before but eventually turns back on. Not this time 

[Tdufour9]

The problem was fixed, but now I have condensation in the back and my versa
is not working at all. Very frustrating and all they offered me was 25% off
a new one

[FitWeezyBit]

The same thing happened to me and after putting it on the charger all day it was hot to touch and now has condensation above the sensors. It was a replacement for my last Versa and neither one lasted more than a year. 

[LizzyFitbit]

Hi @Mitzahitza and @FitWeezyBit, welcome on board. @Tdufour9, it's great to see you here in the forums.

@Mitzahitza and @FitWeezyBit, thanks for sharing detailed information about your Versa and for the troubleshooting steps tried on your own. I was checking your details and apparently you've contacted our Support team before. I've updated your details so they can review your case and provide you with further assistance. You'll receive an email shortly, keep an eye on your inbox.

@Tdufour9, thanks for keeping me updated and I'm sorry that you had this experience with your Versa. Our team is always working to improve our products, services and overall environment based on the comments posted in the forums, and your feedback won't be the exception. While I don't have access to your case, please keep an open communication with them so you can receive more details about their resolution.

I'll be around, keep me posted.

[mw711]

versa will not turn on bought a new charger it got warm but no resonse to oen

[mw711]

I have the same experience

[LizzyFitbit]

Hi @mw711. A warm welcome to the Community Forums.

Thanks for letting me know about your Versa, as well for every step tried prior posting. Since your Versa is still not working correctly I got in touch with the Support team so they can create a case on your behalf and provide you with assistance via email. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

Let me know the outcome.