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Versa won't turn on

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It just shows off blank, i feel a vibration sometimes and the green light turns on on the bottom. I've tried reseting the watch, but it still didn't work. I tried cleaning the watches charger and watch but still nothing. Also tried different ports to charge it but still nothing.

 

What else can fix this problem.

 

Moderator Edit: Clarified subject

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Hi there @Avneen, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's screen behavior and for taking the time to troubleshoot it prior to posting here.

 

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

 

  1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
  2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

 

I'll be around, keep me posted. 

Maria | Community Moderator, Fitbit


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It won't sync for some reason
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