Versa won't turn on

[VinceR13]

This seems to be an issue with the Versa.  I went through all the factory resets and it won't turn on.  I got it last May as a gift.  I was offered a new one at a discount price, but I'm not sure I really want to purchase another one if this is an ongoing issue with Versa.  Very disappointing.  I used it every day to swim, now I have to look into another fitness tracker.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @VinceR13, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[VinceR13]

Hello - the heartrate does not flash. I've done a factory reset numerous
times and go thru and reset the watch.

Rest of the day it is working. I Go swimming use the swim app. Half thru my
swim the fitbit logo appears and stayed until I got home.

Did factory reset time appears but the face is not correct - all the number
are on top of each other.

I find a new face and install but the watch does not keep the correct time.
The watch shows I have 51% left to the battery

[VinceR13]

Hello – the heartrate does not flash.  I’ve done a factory reset numerous times and  go thru and reset the watch.

Rest of the day it is working.  I Go swimming use the swim app. Half thru my swim the fitbit logo appears and stayed until I got home.

Did factory reset time appears but the face is not correct  - all the number are on top of each other.

I find a new face and install but the watch does not keep the correct time. The watch shows I have 51% left to the battery