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Versa won't turn on

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‎02-22-2021 13:02 - last edited on ‎02-22-2021 18:31 by Fitbit Moderator

‎02-22-2021 13:02 - last edited on ‎02-22-2021 18:31 by Fitbit Moderator

So my versa 1 I facotry reset it and not turning on anymore any help please

 

Moderator Edit: Clarified subject

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‎02-22-2021 18:31 - last edited on ‎08-30-2024 09:45 by Fitbit Moderator

‎02-22-2021 18:31 - last edited on ‎08-30-2024 09:45 by Fitbit Moderator

Hello @PhillipT567, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Looking forward to your reply.

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‎02-22-2021 18:31 - last edited on ‎08-30-2024 09:45 by Fitbit Moderator

‎02-22-2021 18:31 - last edited on ‎08-30-2024 09:45 by Fitbit Moderator

Hello @PhillipT567, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Looking forward to your reply.

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