Versa won't turn on

[Sulcas]

My Versa was working fine. I needed to charge it and now it won't stay powered on.???

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Sulcas. Welcome to the community forums! 

Thank you for the information. If you've tried to restart your Versa and the inconvenience persists, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

On a side note, I've moved your post to the Other Versa smartwatches board to keep our forums organized. 

See you around. 

[Mspeach16]

I am having the same problem. It only works on the charger but I cant reset it. I'm so frustrated.  I took the advice and reached out to support for answers 

[WilsonFitbit]

Hello @Mspeach16. Welcome to the community forums. 

I'm sorry for the experience and thank you for the detailed information. At this time, I noticed that you tried to contact our Support Team, but your call got disconnected. In this case, if you still require further assistance, I recommend contacting them one more time by clicking here. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[Jloeschner]

My versa just died I guess.

I am on holidays now. I swum and a few minutes later my versa turned of. Since then it doesnt react to anything. I ve already tried the left button together with the lower right one. Also I tried to charge it. Nothing helps -.-

[WilsonFitbit]

Hello @Jloeschner. Welcome to the community forums. 

Thank you very much for the information and for your help in trying to resolve the inconvenience experienced. At this time, I was able to see that you reached out to our Support Team and they will be working on your case soon. Please keep an eye on your inbox since they will get in touch with you shortly. 

[Jloeschner]

Dear Moderator,

Yes I did. So far I didnt got an reply.

Its already 5 days. I know there is much to do but how long does it usually takes?

Best

[Sandy1961]

My Versa2 worked great for 14 months.  It lost it's charge 2 weeks ago and will not charge.  I reached out to cutomer support and completed the trouble-shooting they suggested.  Nothing worked.  It's out of warrenty and Fitbit will offer me a 35% discount on a new watch to "keep me in the family".

I am a very frustrated and dissatisfied customer.  I will not be spending another $150 plus to have a watch that might not work after a year!