Versa won't turn on

[JamieEliza]

I was laying in bed when I felt my versa give a short vibration (almost like a notification) when I went to check it I noticed the screen didn't turn on - I tried clicking the button to turn it on but it won't.  I tired plugging it in thinking maybe it was dead but the screen still remains black and all the lights on the back are off as well.  According for my app the last time my versa synced to the app was less then 2 hours ago and it said the battery was at "medium" so it's not dead... Has anyone else experienced this? I tried pushing all the buttons down and nothing happens at all.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JamieEliza. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Please confirm that you've tried restarting your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[JamieEliza]

I have tried to restart my versa (i mentioned that in my initial message) and my screen won't turn on at all much less change the clock face. It won't sync it won't turn on - I've had it on the charger all night and it still won't turn in or anything.

[MarreFitbit]

@JamieEliza Thanks for the details shared in your previous post. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Wandy52]

Same thing here. It’s been acting up for a week shutting off during the day and night randomly. This time, it won’t turn on at all and has full battery at the last sync the night before. 

[pebling]

My watch started having screen issues after a recent update. Then on top of that, the battery started draining at a rapid speed.  It used to last 2 days.  Then it went down to 8 hours, then 4 hours and now even with a full charge the screen only shows a very faint blue square where a screen should be.  I have tried every tip and trick and it is just dead.  Zapped, ruined by an upgrade. And all they want to do is issue a small percentage off a new watch.  Hard pass!  With the new apple watch 7 out, I'm finally switching.  My fitbit didn't even last 2 years and if you read the thousands of comments, everyone started having all these issues after an update.  Basically, fitbit ruined our watches.  This was my second fitbit.  But for them to handle a mistake of theirs like they have, I wont return as a customer.

Good luck with your watch....

[Wandy52]

Exactly my feelings, a coupon, really fitbit!!! I too am not buying another fitbit but an Apple Watch. I have always had an Iphone and their customer service always has answers and solutions. I have never had issues with Apple so time to switch it out from Fitbit. Thanks for responding