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Versa won't unlock

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‎03-01-2023 05:45 - last edited on ‎03-02-2023 09:16 by Fitbit Moderator

‎03-01-2023 05:45 - last edited on ‎03-02-2023 09:16 by Fitbit Moderator

The watch hasn't been used for a while and now it will display the time but says "unlock with your phone". The app says connected to phone but I cannot find anywhere in it to unlock..

Please help.

 

Moderator Edit: Clarified subject

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‎03-01-2023 06:15 - edited ‎03-02-2023 09:57

‎03-01-2023 06:15 - edited ‎03-02-2023 09:57

Hello @Phred181 and welcome to the Community.  Did you have a device lock (PIN code) when you used it?  Please see this Help article for more information.

 

Do not, and I repeat, DO NOT !!! remove your Fitbit from your account and try to add it back.  This is not the way to troubleshoot your problem.  You Versa will be locked and you can't add a locked device to an account.  You can't unlock it with your phone once it's removed from your account.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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