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Versa won't update firmware version

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‎02-01-2021 14:22 - last edited on ‎02-01-2021 16:35 by Fitbit Moderator

‎02-01-2021 14:22 - last edited on ‎02-01-2021 16:35 by Fitbit Moderator

I have the most recent fitbit app version on my phone. I've tried all the troubleshooting recommended. The firmware on my Versa needs updating but there is not an option on my app to actually update it. The app says my device is up to date but it's not. I cannot add any apps to my device because it says to make sure both are updated. 

 

Moderator Edit: Clarified subject

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‎02-01-2021 16:35 - last edited on ‎07-11-2025 07:27 by Fitbit Moderator

‎02-01-2021 16:35 - last edited on ‎07-11-2025 07:27 by Fitbit Moderator

Hello @Jacklynn8, welcome to the Community Forums. 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, I understand how frustrating this matter can be for you. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Please keep me posted.

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‎02-01-2021 22:57

‎02-01-2021 22:57

Okay, lets check your current stat to be sure

 

What phone do you have?

 

What Fitbit version do you have

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

 

What watch version do you have?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Firmware Version at the top

 

Does it say when you check the version that its up to date? - thats because this option doesn't work - it always says that

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

Check for ... update

Author | ch, passion for improvement.

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