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Versa won't update

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‎01-22-2021 19:14 - last edited on ‎01-23-2021 07:28 by Fitbit Moderator

‎01-22-2021 19:14 - last edited on ‎01-23-2021 07:28 by Fitbit Moderator

Been trying to download the new versa update for 2 hours now, is this normal for the screen to still have the spinning red circle for this long?

 

 

Moderator Edit: Clarified subject

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‎01-23-2021 07:29

‎01-23-2021 07:29

Hi there @BH55! Thanks for sharing the details about the issue with your Versa.

 

The update takes several minutes to be complete but not that long. For troubleshooting steps, please see Why can't I update my Fitbit device?

 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-23-2021 07:29

‎01-23-2021 07:29

Hi there @BH55! Thanks for sharing the details about the issue with your Versa.

 

The update takes several minutes to be complete but not that long. For troubleshooting steps, please see Why can't I update my Fitbit device?

 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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