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Versa won't vibrate when receiving notifications

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‎04-10-2020 12:02 - last edited on ‎04-23-2020 09:57 by Fitbit Moderator

‎04-10-2020 12:02 - last edited on ‎04-23-2020 09:57 by Fitbit Moderator

Hi - I am looking for help with my Fitbit versa. After the recent update, my notifications are only coming through to my watch when I swipe down on my watch screen.

I am able to view these but when they come through, my watch is not vibrating and not showing up on my main home screen. I have tried absolutely everything, checked everything is on, restarted phone, watch and app, turned everything off then on. Does any one have a solution? I would be most grateful!!

 

 

Moderator edit: updated subject for clarity

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‎04-23-2020 09:57

‎04-23-2020 09:57

Hi @Emma246, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the vibration issue that your Versa is experiencing when receiving notifications, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. We appreciate your time and understanding with this since our team is actively working on a fix to this issue. Once a solution is available, we'll make sure to post it on the Community.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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