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Versa2 does not swipe or reset

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‎04-11-2020 18:09

‎04-11-2020 18:09

My Versa 2, that I have had since January, does not turn on the display when I push the button or move my wrist.  It shows the display only when it feels like it.  And, on those rare occasions it does turn on, it won't let me swipe screens or select icons. I have tried the soft reset several times, and I still can not swipe or press the side button to see my clock face.   And, I can not turn off the device because I can not swipe to get to settings.  Any help is appreciated, thanks!

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‎04-11-2020 19:18

‎04-11-2020 19:18

Hi @JPN3B You will need to contact Customer Support 

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-11-2020 19:54

In response to NellyG

‎04-11-2020 19:54

Easier said than done...when I go to customer support and click on get support, it takes me to twitter.  Is that where I ask for support?

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