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Verse 2 not scrolling

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‎06-21-2020 10:47 - last edited on ‎06-21-2020 22:37 by Fitbit Moderator

‎06-21-2020 10:47 - last edited on ‎06-21-2020 22:37 by Fitbit Moderator

I have tried to restart and change clock screens with no luck 

 

Moderator Edit: Clarified subject

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‎06-21-2020 22:35

‎06-21-2020 22:35

Hi @Lohand13, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before to posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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‎07-15-2023 01:25

In response to RicardoFitbit

‎07-15-2023 01:25

My Fitbit versa 2 is also not scrolling or able to swipe to view apps. I’ve restarted several times, change face clock, and took it off my phone and reinstalled it. I’m willing to do a factory restart but can’t swipe to settings on my watch. 

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