help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Verse keeps randomly turning off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-11-2019 17:32 - last edited on ‎06-13-2019 10:08 by Fitbit Moderator

‎06-11-2019 17:32 - last edited on ‎06-13-2019 10:08 by Fitbit Moderator

3-4 times tonight my versa has turned off. I put it on the charger and it comes back on with over 50% battery. It is about 6 months old.

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-12-2019 00:37

‎06-12-2019 00:37

Try restarting it several times. If it still happens following this, then try a factory reset (settings app and scroll down to About) If that doesnt fix it then olease come back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎06-13-2019 10:07

In response to NellyG

‎06-13-2019 10:07

@Alisross welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it turns off all of a sudden.

 

I'd like to know if the issue persists or if it got resolved after following the steps that shared @NellyG.

 

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes