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Versus not charging

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‎05-14-2018 15:10

‎05-14-2018 15:10

I brought my Versa a few days ago and I open it up to put it on charge so I could set it up 

when I put the versa on charge this message keeps coming up saying not enough power detected from this source 

I’ve try to charge it in the computer still won’t charge 

Ive try to charge it in different plugs still doesn’t charge I’ve restarted it and it still doesn’t charge 

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‎05-14-2018 15:46

‎05-14-2018 15:46

As others have stated with similar problems like your own, it's a faulty charger. You can play the waiting game with support and get a new charger through them (I don't recommend this) or you can return your watch for one that has everything working correctly (depends on where you purchased from) or you can buy a third party charger (this design is the best one in my testing: https://www.amazon.com/gp/aw/d/B07BSH95YQ/ref=mp_s_a_1_7?ie=UTF8&qid=1526337947&sr=8-7&pi=AC_SX236_S...

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‎05-14-2018 16:53

In response to razerf15

‎05-14-2018 16:53

Thanks for the advice I’m going to waiting until I hear back from support because I’m not spending anymore money 

as you said it a faulty charger then Fitbit need to replace it at no extra cost and they actually should recall all the versa to test all the charges to make sure what is going on with them and fix the issue

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