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Versus screen not working properly

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‎09-30-2018 11:21

‎09-30-2018 11:21

Yesterday my Versa screen started acting up. Sometimes it would show my screen and other times it would look faded and then finally it would just be lines. I got a message that my clock face had an error so this morning I changed the clock screen but I’m having the same problem where it’s just white lines on the screen. I tried to charge it and everything but nothing is working.
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6 REPLIES 6

‎09-30-2018 12:32

‎09-30-2018 12:32

One thing to try would be to restart your device, press and hold the left button and bottom right button together for 15 secs (until you see the fitbit logo). 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎10-01-2018 19:30

In response to N8teGee

‎10-01-2018 19:30

I tried this but it didn’t resolve the issue 

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‎10-01-2018 20:08

‎10-01-2018 20:08

Hey I'm having the same problems, my clocks wont load up completely and its having trouble syncing....HELP!!!!!

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‎10-01-2018 20:29

In response to DroneFlyer69

‎10-01-2018 20:29

Same issue. Restarting doesn’t fix. The screen flutters with a halo. Help!! 

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‎10-01-2018 20:45

‎10-01-2018 20:45

Ok I called Customer Support and they suggest restarting. If that doesn’t work and your device is still under warranty they will send you a new one. 

   She asked me to respond to the Forum with this information. 

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‎10-01-2018 23:39

In response to DroneFlyer69

‎10-01-2018 23:39

Ok I held the 2 buttons for 15 sec until logo came on and it rebooted itself and all is good now thank you people!!!

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