Versus screen not working properly

[KyDu89]

Yesterday my Versa screen started acting up. Sometimes it would show my screen and other times it would look faded and then finally it would just be lines. I got a message that my clock face had an error so this morning I changed the clock screen but I’m having the same problem where it’s just white lines on the screen. I tried to charge it and everything but nothing is working.

[N8teGee]

One thing to try would be to restart your device, press and hold the left button and bottom right button together for 15 secs (until you see the fitbit logo). 

[KyDu89]

I tried this but it didn’t resolve the issue 

[DroneFlyer69]

Hey I'm having the same problems, my clocks wont load up completely and its having trouble syncing....HELP!!!!!

[Heartpeace]

Same issue. Restarting doesn’t fix. The screen flutters with a halo. Help!! 

[Heartpeace]

Ok I called Customer Support and they suggest restarting. If that doesn’t work and your device is still under warranty they will send you a new one. 

   She asked me to respond to the Forum with this information. 

[DroneFlyer69]

Ok I held the 2 buttons for 15 sec until logo came on and it rebooted itself and all is good now thank you people!!!