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Voice responses not working

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‎12-30-2019 16:49 - last edited on ‎01-10-2020 14:45 by Fitbit Moderator

‎12-30-2019 16:49 - last edited on ‎01-10-2020 14:45 by Fitbit Moderator

Help, I just upgraded to the versa 2. I was able to use the voice reply until yesterday. Now there is a transcription error message. I have the fitbit app open and running on my phone. Language is set to English. Phone is hooked to wifi and the bluetooth is on. Any suggestions? 

 

Moderator edit: Updated subject for clarity 

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‎01-10-2020 14:46

‎01-10-2020 14:46

@Mehrhoffm Welcome to the Community. Sorry for the delayed reply. 

 

I'm glad to hear that you upgraded to Versa 2. 

 

I appreciate that you checked that you have all the requirements in order to use voice replies. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication with them. 

 

Catch you later. 

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