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Watch not tracking steps

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‎02-13-2019 09:12

‎02-13-2019 09:12

My fitbit has stopped tracking steps, but then will randomly start working for a short period of time and then stop again. It's really frustrating. The synch between my phone and fitbit are fine, so that isn't the issue, it's just the fitbit itself. I have restarted multiple times and it appears like it's completely stopped counting now. Is the only option to get a new one or are there other troubleshooting procedures I can perform?

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‎02-13-2019 09:32

‎02-13-2019 09:32

Welcome to the forums!

 

Have you done a restart?

 

Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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