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Water damage Versa 2

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‎11-04-2022 09:54

‎11-04-2022 09:54

Second Versa in two years both lasted less than a year. Both have been the subject of water damage. The last watch was bough Nov 21 and is just in warranty but fitbit warranty team have been less than helpful and 4 days in the emails are drip fead and still not resolved. It seems to be computer says no! Rather than some help and advice. I have the original receipt from an online retailer and have just managed to get the serial number as i didn't have the box. That was a task in itself thanks to the community.

 

question is this a wide spread issue as i have seen that the quality of the seal degrades. If i have no confidence in the fitbit brand and their after care why should i look to replace. Does another else have experience please 

 

 

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‎11-06-2022 06:08

‎11-06-2022 06:08

I just experienced the same problem last night.

This appears to be an extremely widespread issue. 

One of these chat threads goes back a couple years. And they're ALL about the Versa 2.

No help from Fitbit. Don't know if mines still under warranty or if I even registered it when I bought it. 

That's my next mission. Determine that.

If warrantied/registered...I might give them the opportunity to make things right. If not... Another company will get my business.

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‎11-09-2022 09:14

In response to Ckbsox

‎11-09-2022 09:14

Update on issue, Fitbit is in warranty but will not be honoured as this was purchased from an unauthorised dealer. Fitbit have offered a 37% discount on a new purchase but I have lost confidence in the product and will look at Garmin as a replacement. Sealing is obviously a widespread issue and degrades in a short period of time and is not as described water resistant to “ 5ATM”

 

this needs addressing as this is my second to fail due to this issue and suspect many more people will succumb to this issue

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‎11-09-2022 13:32

‎11-09-2022 13:32

same thing happened to my versa 2 came out the shower and the face fell off, just over 2 years old so out of warranty but bought a new one

so i will see how it goes, in my opinion i  think fitbits are designed to last max 3 years

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‎11-09-2022 20:50

‎11-09-2022 20:50

I have a Versa 2. Usually didn’t wear it when at my pool, but one day cleaning skimmer I had it on. It took on water under the face. Hadn’t worked since. Couldn’t believe it. Put it in rice. It did come back on but it didn’t work. 

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