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Weekly Stats issue

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‎08-20-2019 08:01 - last edited on ‎08-23-2019 17:43 by

‎08-20-2019 08:01 - last edited on ‎08-23-2019 17:43 by

I have had a Versa for about 6 months and love it. However I have fitbit friends and we get weekly stats emailed every Tues. For the last 5-6 weeks instead of having a weeks worth of steps , it only has Monday's steps and not the entire week. I have recently updated the versa , but it still only has 1 day of steps , when in the past it would count the entire week. 

Can you please let me know how to fix this please ??

 

 

Moderator edit: subject for clarity 

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‎08-23-2019 17:53

‎08-23-2019 17:53

Welcome to the Fitbit Community, @MikeKeo. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing your concern regarding the information you receive with your weekly email reports. I am glad to hear you love your device, thank you for your efforts to resolve this. I recommend syncing your Fitbit Versa on Sunday night to ensure your weekly reports include all your information. If you experience any difficulties with syncing, please check these steps. 

 

If you have any questions, feel free to let me know.


 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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