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When will my back-ordered strap arrive?

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‎08-17-2020 05:27 - last edited on ‎08-19-2020 17:08 by Fitbit Moderator

‎08-17-2020 05:27 - last edited on ‎08-19-2020 17:08 by Fitbit Moderator

Hi

I just ordered the Versa 2 with  petal strap. It shows on backorder. No estimated time of delivery showing. Contacted fitbit they are unable to say when it will ship. What is the average backorder time? 

 

Moderator Edit: Clarified subject

 

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‎08-20-2020 01:35 - edited ‎08-20-2020 03:33

In response to RicardoFitbit

‎08-20-2020 01:35 - edited ‎08-20-2020 03:33

Hi. Thanks. They did respond but could glean no more information than I could from my order dashboard regarding a shipping date. Hence the post. 
NB I can see on the website it now shows orders for that model will be shipped by 11th  September. Looking forward to receiving my new fitbit 😊

Update - received notification that's it is in the post! Whoop! Backorder time wasn't long at all! Hope this reassures others! Thanks fitbit! 

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‎08-19-2020 17:06

‎08-19-2020 17:06

Hi @Teachandtravel, it's nice to see you again participating here in the Community Forums!

 

Thanks for your post and inquiry. Just as mentioned in your post, our Support team informed me that they already provided you assistance with this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the information that they provided to you in regards the back order status of your Versa 2 strap order.

 

I'll be here if you need anything else.

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‎08-20-2020 01:35 - edited ‎08-20-2020 03:33

In response to RicardoFitbit

‎08-20-2020 01:35 - edited ‎08-20-2020 03:33

Hi. Thanks. They did respond but could glean no more information than I could from my order dashboard regarding a shipping date. Hence the post. 
NB I can see on the website it now shows orders for that model will be shipped by 11th  September. Looking forward to receiving my new fitbit 😊

Update - received notification that's it is in the post! Whoop! Backorder time wasn't long at all! Hope this reassures others! Thanks fitbit! 

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‎08-23-2020 18:22

In response to Teachandtravel

‎08-23-2020 18:22

Your update is appreciated @Teachandtravel.

 

I'm happy to know that your question was answered and now you know when your order will arrive. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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