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Why Fitbit does not exchange devices for a different model?

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‎10-11-2022 03:42 - last edited on ‎12-18-2022 17:05 by Fitbit Moderator

‎10-11-2022 03:42 - last edited on ‎12-18-2022 17:05 by Fitbit Moderator

Hi Fitbit people,

 

Why is it not possible to return your previous watch in an upgrade deal like other companies are doing?  

 

Moderator Edit: Clarified subject

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‎10-11-2022 05:38 - edited ‎11-21-2023 05:02

‎10-11-2022 05:38 - edited ‎11-21-2023 05:02

Hello there, @sarajaneduffus. Thanks for stopping by in the Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

If you have any questions regarding our warranty policy, please see fitbit.com/legal/returns-and-warranty.

I've moved your post to the Versa 3 board for organization purposes.

Have a good day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-11-2022 05:38 - edited ‎11-21-2023 05:02

‎10-11-2022 05:38 - edited ‎11-21-2023 05:02

Hello there, @sarajaneduffus. Thanks for stopping by in the Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

If you have any questions regarding our warranty policy, please see fitbit.com/legal/returns-and-warranty.

I've moved your post to the Versa 3 board for organization purposes.

Have a good day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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