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Wifi connection

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I would like some help please.

Just brought my versa, I have connected to my wifi succesfully, but when I click into the clock face it says oops no wifi connection available and all I get is the spinning circle.

I have done a factory reset but still cant sort it.

It's doing my dam head in

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Do you get the same message when you click on apps?

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Yes I get the same message pop up

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