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Wifi won't connect

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‎08-13-2019 19:26

‎08-13-2019 19:26

My phone and text messages notification will not sync. The app states that the Wi-Fi is not set up but I can't seem to get it to set up. Each time I try to set it up it comes back with an error message.

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‎08-14-2019 00:46

‎08-14-2019 00:46

I have to disable all other Bluetooth & wi-fi enabled devices connected to my phone to get Versa Wi-Fi to sync.

 

Check your Versa is visibly paired with you phone.

 

If you have the FitBit W-Fi dongle? Remove it from your laptop/Mac.

 

Wi-Fi setup will not work via the dongle as it never has for me. https://www.fitbit.com/uk/shop/accessories/wireless-sync-dongle

 

Only 1 instance of FitBit dashboard will be open 'Versa must be connected to 1 dedicated device being your phone' or you will get conflicts causing connectivity issues & failed connect to Wi-Fi.

 

Go to FitBit app on your phone.

 

Settings - Versa - Wi-Fi settings 'set up W-Fi' - follow on screen prompts. May take several attempts until you succeed.

 

1st attempt ? Re-pair Versa with your device as 9/10 2nd attempt will work. If not repeat until it does.

 

Good luck & I hope this helps. 

 

 

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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