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black screen

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‎08-01-2019 06:14

‎08-01-2019 06:14

my fitbit was working fine yesterday. no problems, even my morning alarm worked. when i glanced at the time the whole screen is black. it wont show the time, but its still recording my steps. I tried to restart the watch, but the outcome is the same. what happened?

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5 REPLIES 5

‎08-02-2019 08:43

‎08-02-2019 08:43

Mine just did the samd thing this morning and nothing has worked.  So frustrating.

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‎08-02-2019 09:42 - edited ‎08-02-2019 09:43

‎08-02-2019 09:42 - edited ‎08-02-2019 09:43

My screen is also black this morning. Nothing works. No hard reset or anything. 😞 contacted support and im out of my 1 year warranty by 2 months. Even though this is my 2nd one in a year and 2 months. The screen started glowing on the first one. So this one lasted me 7 months and is dead now. But they will not replace it. I am so disappointed with fitbit. 😞 

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‎08-03-2019 10:44

‎08-03-2019 10:44

I let the Fitbit die and charged it over night. Suddenly the screen is back, the battery hardly holds even though I’ve only had it for a year. At least I can see the clock face again. 

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‎08-03-2019 13:17

In response to Cassiebeatsvibe

‎08-03-2019 13:17

It’s fully charged but the screen is black! It’s working in the app but the screen or face isn’t on! Can’t get it on! 

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‎08-03-2019 13:18

In response to Cassiebeatsvibe

‎08-03-2019 13:18

Same!! It happend last night. 

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